Equally as important as your project vendor is the actual software used to execute your CRM stategy. Our firm has partnered with 2 excellent software vendors with a track record of successful installations:

Maximizer/Maximizer Enterprise

Maximizer Enterprise has been specifically designed for small to medium-sized businesses and corporate divisions of large companies. By integrating sales, marketing and customer service software into one solution, Maximizer Enterprise can help you realize the goal of many profitable and satisfied customers.

Throughout the life cycle of your customers, they move from Marketing to Sales, to Customer Service. Maximizer Enterprise enables you to communicate with your customers through multiple channels, share information and organize individual and team efforts.

Midwest CRM has been a winning Business Partner since we partnered in 2000. We have undergone extensive training and passed multiple certification exams to reach the status of Certified Solution Providers of Maximizer Enterprise.

Features List

Sales

• Centrally store all of your important sales, marketing, and customer service & support details; providing access to your entire team.
• Manage Opportunities with team selling strategies
• Use the multi-user calendar to schedule individual and team appointments
• Assign tasks to yourself and others to ensure no task is forgotten.
• Microsoft office integration synchronizes contacts and calendars, and works with Microsoft Word for proposals and letters and Microsoft Excel for importing and exporting data.
• Monitor productivity and accurately forecast sales with the executive dashboard, over 175 standard reports and access to custom reports using Crystal Reports XI Professional.

• Marketing

• Direct marketing campaigns formatted in HTML or plain text through email, fax, and print campaigns.
• Track web stats and calculate ROI with custom reports. 
• Efficiently manage complex marketing projects and teams.
• Delete and replace with: Automate lead management to fuel sales.

• Customer Service

• Share customer history with Customer Service
• Capture, track, escalate and resolve service issues in one central, easily viewed location
• Create a specialized KnowledgeBase for your product
• Customized reports, out-of-the-box reports and Executive Dashboards for customer service case analysis

• On Demand Access

• Access and update customer information from any Internet browser
• Synchronize remote copies of database with server copy though MaxExchange synchronization tool
• Synchronize remote users through FTP, WAN, LAN or e-mail
• Synchronize calendar appointments and schedule meetings with Outlook users

• Customization

• Accounting Link integrates with QuickBooks for speed of service
• Program based on industry standards XML, COM, ODBC and Visual Basic .NET
• Can link with computer telephone programs
• Customization Suite speeds up programming process

Microsoft CRM 3.0

The latest evolution in Microsoft’s CRM product lets your salespeople manage your customer leads and prospects directly from their Outlook database. Users can track appointments and tasks with a familiar browser interface, and the entire program can be easily customized to match your company’s business rules and practices.

Call us for a free 30 day evaluation version of Microsoft CRM 3.0 or Maximizer Enterprise.For more information, contact us at 312-226-0105 or simply e-mail sales@midwestcrm.com.